What makes for a successful landlord and tenant relationship? Richard is joined by Mary Latham, West Midlands Regional Representative for the National Landlords Association, Robert Nichols, Managing Director of London based sales and lettings agent Portico, Ben Reeve-Lewis from Safer Renting and Private Sector Tenant, Peter Cannell to address the sometimes thorny issues of access, repairs, subletting, cleaning and arrears. How can landlord and tenant make sure the tenancy gets off to a good start? We look at the role of letting agents in supporting and mediating relations. What happens when relations turn sour and how can you ensure an amicable end to your tenancy without resorting to the legal process?